Exceptional Family Member Program


Military & Family Readiness Center
10 Kirtland St, Bldg. 1240
Hanscom AFB 01731

Shana Wickham
EFMP Family Support Coordinator
Front Desk: 1-781-225-2765
Direct Line: 1-781-225-2767

MFRC Operating Hours

Monday – Friday 8:30 AM – 3:30 PM

Information & ReferralSpecial Education InformationEducational WorkshopsAgency ResourcesReferrals for Respite CareAdult & Family EventsRelocation AssistanceNeeds AssessmentsFamily Services PlansDeployment SupportRemote Support

The Exceptional Family Member Program is a three-part mandatory U.S. Department of Defense Enrollment Program that works with military and civilian agencies to provide support for special medical and educational needs. The EFMP Program consists of Family Support, Medical and Assignments.

Who Qualifies?

Each EFMP enrollment is determined on a case-by-case basis. The enrollment process is initiated at the EFMP Medical Office. The two criteria’s needed to qualify for enrollment are; Active Duty status and meet one or more of the criteria’s within these categories; medical, mental health, assistive needs and/or educational.

Who We Serve?
The EFMP Family Support Office supports all ID-card holders from all branches of service, Reserve, National Guard members and their families. Along with DoD employees and contractors. EFMP Family Support are non-medical case managers who are here to assist you with a variety of needs.
Respite Care

Did you know that the Air Force provides FREE short-term childcare for EFMP families? This specialized care is designed to help reduce the stresses associated with caring for an exceptional family member (EFM). Respite Care cannot be used for work or school purposes, including before- or after-school care. It is only intended to be used for R&R (rest and relaxation) time for the main caregivers of the EFM. Please contact Family Support for more information.


The EFMP Program offers educational activities and events to improve the quality of life for those that are diagnosed with special needs. Activities will help build
resilience, strengthen sensory/motor skills, enhance relationships, improve family adaptation, promote inclusion, destigmatize status, and create awareness. Examples of activities we have offered before are Hearts Apart, Sensory Bowling, Rock Climbing, Pasta Making, and Adaptive Sailing.

Interactive Program

Your Partner in Trusted Care

EFMP – A (Assignments)

A1P, Air Force Personnel Center (AFPC)
Special Assignment Consideration
EFMP Reassignments

EFMP – FS (Family Support)

A1S, Airmen & Family Readiness Centers
Information & Referral
Agency Resources
Military Child Ed
Education Briefings
Respite Care

EFMP – M (Medical)

SG, MTF Providers (SNC, FMRCCs)
EFMP Identification/Enrollment
Family Member Relocation Clearances
Health Care Coordination

Exceptional Family Member Program


Tamarra Crowe, SrA, USAF (she/her)
Career Development Lead
20 Schilling Circle, Bldg 1305 (Brown Building)
Hanscom Air Force Base, MA


EFMP Medical Org
66th Medical Squadron
90 Vandenberg Dr
Hanscom AFB, MA 01731